Privacy policy

Luxe Surveyor Limited ("we", "us") is a company registered in Hong Kong - Special Administrative Region of People’s Republic of China. Areas of this website relate to Luxury Brands and Companies, services and products, places and boutiques. In order to help improve experiences, this website enables you to memorise useful information and to share experiences. 

We are committed to protecting the privacy of all website users. 

This Privacy Policy outlines how your personal information will be treated, type of data being collected.

In order to provide you with the services you require, we may collect and keep a record of personal information about you from our website, mobile application, telephone conversations, emails and written communications. When you use our website or its mobile application, you have to create an account and may be required to provide certain information such as your name, address, email address and/or telephone number, gender, date of birth. When creating an account, you need to agree with our terms and conditions and this privacy policy. We may also ask you for additional optional information to improve your use of the website and personalise our communication. Please let us know if any of your personal information changes or is inaccurate so that we may keep our records up-to-date,  you can click here to  update your information. When creating an account, you agree to receive certain communications in connection with our website and its mobile application from us. You are responsible for maintaining the confidentiality of your password. When using your pseudonym, be aware that others may be able to identify you if, for example, you share a picture or a video or if you include identifying information in your reviews.

Sharings “Sharing(s)” means content that you and users submit and transmit to our website and its mobile application, answers you accept and approve. Sharings include ratings, reviews, pictures, videos, compliments, personal comments, messages, and choices. They are intended to public information displayed on our website and its mobile application under your/the user’s pseudonym. You are solely responsible for your sharings, and when approved, it cannot be withdrawn. You assume the risk associated with your sharing. While approving its content, you certify it is accurate, true and not influenced by a third party. We remind you false declaration/certification is prohibited by law and may be punished. We reserve the right to monitor, control, and vet any sharing, solely in case of violation of our Terms and Conditions. 

SPAM Email Warning We will never request that you confirm any personal information in an email. Whilst we do have a targeted e-communication program, we will never ask you to confirm any of your personal details such as: Name, Address, Date of Birth etc. Should you receive any such emails we suggest that these are likely to be fraudulent and advise you NOT TO RESPOND. We suggest that any emails of this nature that you receive should be flagged and added to your blocked email address lists. 

Usage of information We may use the information we collect from you in various ways, including

 • to protect our websites and systems against unauthorized access; 

• for maintaining our records; 

• for market researches; 

• to track activity on our website; 

• to improve the quality of our services; 

• to improve the quality of brands' services; 

• to create an individual profile for you to improve your use of our website. 

Disposition of data We will not disclose your personal data to anyone outside of Luxe Surveyor Limited except with your agreement. 

Data Protection Acts All information we collect about you will be used and protected by us in accordance with current data protection law and this Privacy Policy. 

Cookies We use standard technology called 'cookies' on this site. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. We may use cookies, web beacon, tags, scripts, local shared objects like HTML5 and Flash. We need this information to identify you, to prevent fraud, to protect your data, to store information, to improve your use of our services, to suggest the use of our services, to intend to understand better how you use our services, and to improve it. This helps us to improve our service to you. Although most browsers automatically accept cookies you can usually change your browser to prevent cookies being stored. If you do turn cookies off, however, this will limit the service that we are able to provide to you. 

Third-party links This website may contain links to other websites. We recommend that you check the privacy and security policies of each website you visit.

The third-party services we use are:

Apple Store provides us data and analytics about the general usage, downloads, sessions of our Mobile Application for iOS Read their privacy policy here

Google Play provides us data and analytics about the general usage, downloads, sessions of our Mobile Application for Android Learn more here 

Facebook Linkedin If you sign up using your Facebook or Linkedin account, we may receive information about you from such third-party service. We may use this information to help you create your personal account on LUXE OBSERVER. This information and data are similar to the ones you provide to us when creating your account without a social media login. 

Facebook privacy policy is here 

And the Linkedin one is there 

Matomo is used by us to collect and analyse information about how you interact with our websites (analytics), and to recognize and stop any misuse. We may collect certain information about your browser and device type, operating system, referring web page, page visits and its time and date, IP address. Matomo is a proud member of The Internet Defense League. To learn more about their Privacy Policy it’s here 

MapBox services are intended for the usage of maps and to provide geolocation services within our applications. You can block or allow Mapbox collecting your data. Their Privacy policy is here 

Countly is used to collect and analyse information about how you interact with our websites (crash analytics) and to enable us send you notifications. We may collect certain information about your browser and device type, operating system, referring web page, page visits and its time and date, IP address. Click here to access the Privacy policy 

Access to personal data You have the right to receive information about the personal data we hold about you. 

Account termination You can close your account as mentioned in our TERMS AND CONDITIONS. We will remove your public sharings from view and/or dissociate them from your account profile, but we may retain information about you for the purposes authorized under this Privacy Policy unless prohibited by law and specially required by you.

Variation We may revise this PRIVACY POLICY from time to time. If we make material changes to this PRIVACY POLICY, we will notify you by email or by posting a notice on our website and its mobile application prior to the effective date of the changes. By continuing to access or use our website and/or its mobile application after those changes become effective, you agree to the revised PRIVACY POLICY. 

Languages In case there was any inconsistency between this version and a version of this document provided in another available language, this English version shall prevail. 

How to contact us If you require further information or have any comments or questions about this website or any aspect of our services please give a feedback from the bottom of the home page

 © 2016-2018 Luxe Surveyor Ltd for LUXE OBSERVER™ HONG KONG SAR All rights reserved

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